from Russia, Belarus, Ukraine, Kazakhstan and other countries
On every service training they will tell that the speed of reply to customer's question is one of the important features of great customer service.
Your bot can reply for most commonly asked questions instantly, or it can tell that the team is offline now and will respond in the morning.
People like it more to click buttons of choices that to input some texts. Offer them buttons with choices, design them with some fun like emoji, and get more engaged users.
A chatbot can show menu of buttons and drive users to specific flows depending on their choices.
Say, you can't speak Volan de Mort name in your communities. Or you don't allow links to the competitors. Bot can remove it.
There can be comments with spam, profanities or something else unwanted. You can set it up to be removed.
If a bot doesn't 'know' how to respond, or if it sees word like 'operator', 'human', 'manager' - it can send it to yours or some person's email or Telegram to pick up.
A bot can also send lead forms to a sales people and comments to social media manager person.
Click the photo to see the original feedback
Chotam is indispensable for us as the tool to track our communities and to get extra leads.
Chotam helps us to monitor comments and quickly respond.
Many thanks to the creators of Chotam! It's a magic assistant to instantly signal about spammy posts or comments in our communities.
Now we reply to all the comments instantly, not like a week later (and sometimes we couldn't see the questions in comments for a month). It's a great find for us.
We are 99%-made of what our customers tell us. A ton of professional features that are not natively available in social media apps.
clients
sources connected by clients
social media communnities
MILLIONS of alerts sent to clients.
If you will have any more questions, we're happy to respond in our online chat.
Professional communication on social media
